Returns, Exchange and Cancellation Policy
Last updated: 24 September 2026
Every Mode Mafia product is printed on demand, just for you. Because of that, our policy is built around size exchanges and fixing genuine problems rather than change-of-mind returns. Please read it before you order.
Policy at a glance
| Situation | What you can do | Time limit |
|---|---|---|
| Cancel an order | Full refund (prepaid) or cancellation (COD) | Within 12 hours of ordering, before printing starts |
| Wrong size | Size exchange | Within 7 days of delivery |
| Damaged, misprinted or wrong item | Free replacement or full refund | Report within 48 hours of delivery |
| Change of mind after printing | Not eligible | – |
Cancellation
- You can cancel within 12 hours of placing the order, as long as printing has not started. WhatsApp us at +919601004969 or email support@modemafia.com with your order number.
- Once your order is printed or dispatched, it cannot be cancelled.
- We do not charge a cancellation fee. Prepaid orders cancelled in time are refunded in full to the original payment method.
- We may cancel an order ourselves (for example if a product cannot be printed or your PIN code is not serviceable). In that case you receive a full refund.
Size exchange
- Request a size exchange within 7 days of delivery.
- The product must be unworn, unwashed, unaltered and in its original condition with tags.
- Because the new size is printed for you, exchanges depend on availability. If the size or design is no longer available, we offer store credit or a refund.
- One exchange per item. Check the Size Guide before you order to get it right the first time.
Damaged, defective or wrong item
If you receive a damaged, misprinted, defective or wrong item, contact us within 48 hours of delivery with your order number and clear photos (an unboxing video helps a lot). Once we verify it, we send a replacement or a full refund at no cost to you, including shipping.
Not eligible for return or exchange
- Change of mind after printing has started.
- Worn, washed, altered or damaged-by-use products.
- Small colour differences caused by screens or mockup photos.
- Products bought during a sale marked “final sale” (this is shown on the product page).
Refunds
- Approved refunds are processed within 5 to 7 working days to the original payment method. Your bank may take a few more days to show it.
- For Cash on Delivery orders, refunds are paid by UPI or bank transfer to the details you share with us.
- Shipping charges are refunded only for damaged, defective or wrong items, or when we cancel your order.
How to request a cancellation, exchange or refund
- WhatsApp us at +919601004969 or email support@modemafia.com.
- Share your order number, the item, the reason and photos where relevant.
- We reply within 24 to 48 business hours with the next steps and, for exchanges, the pickup or return details.
Grievance Officer
If you are not satisfied with our resolution, contact our Grievance Officer, The Grievance Redressal Officer, at support@modemafia.com. We acknowledge complaints within 48 hours and resolve them within one month.